Website: https://thelocalgym.com.au
Business name: The Local Gym Woombye (also known as TLGW)
Last updated: 20th Oct 2026
The Local Gym Woombye (TLGW) is a fitness business based in Woombye, Queensland, Australia. We provide gym access, group fitness classes, personal training, coaching, memberships and related fitness services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, enquire about our services, become a member, attend classes, use our facilities or otherwise interact with us.
We aim to handle personal information responsibly and transparently, in accordance with applicable Australian privacy laws.
The information we collect depends on your interactions with us and the services you use.
We may collect the following categories of personal information.
Personal and contact information
Membership, booking and service information
Payment and financial information
Payments may be managed through a combination of systems, including direct arrangements with us and third-party payment or membership providers. The information collected and stored by each provider will depend on the payment method used.
Health and fitness information
To support safe participation in our services, we may collect health and fitness information, including:
Health information is sensitive information under Australian privacy law. We will handle it with particular care and obtain consent where required by law.
Website and technical information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, website interactions and information collected through cookies or analytics tools.
Security camera footage
We use CCTV at our premises for security, safety, property protection and incident investigation. This may involve collecting images of members, visitors, staff and other people entering or using the premises.
We may collect personal information directly from you when you:
We may also receive information from third-party membership, booking, payment or service providers when necessary to administer your membership or provide our services.
Website and technical information may be collected automatically through our website, cookies, analytics tools and related technologies.
Where we collect personal information from another source, we will handle it in accordance with applicable privacy requirements.
We collect and use personal information where reasonably necessary to operate our business and provide our services. This may include:
If you do not provide information that is reasonably necessary for a particular service, we may be unable to provide that service or may need to limit your participation for safety or administrative reasons. We will explain the relevant requirements where appropriate.
We recognise that health information is particularly sensitive.
We collect health and fitness information where relevant to pre-exercise screening, safe participation, training guidance, exercise modifications, injury management and emergency response.
We aim to collect only the information reasonably necessary for these purposes. Access to health information should be restricted to authorised personnel who need it to perform relevant duties.
We may share relevant information with an appropriately authorised coach or staff member where necessary to support your safe participation. We may also disclose relevant information to emergency services or other appropriate parties where authorised or required by law, or otherwise permitted by applicable law.
Where required, we will obtain your consent before collecting or using sensitive health information. We will not use health information for unrelated purposes unless authorised or permitted by law.
You should tell us if relevant information about an injury, medical condition or exercise restriction changes, so we can consider whether adjustments to your participation are needed.
The Local Gym Woombye uses a combination of systems and arrangements to manage memberships, bookings and payments, including the third-party Clubfit member account platform, accessible at https://myaccount.clubfit.net.au/.
When you register for or manage a membership, make bookings or interact with services provided through Clubfit, personal information may be collected and processed by Clubfit and shared with The Local Gym Woombye where necessary to administer your membership and provide our services.
Depending on the functions used, this information may include your name, contact details, membership information, booking or attendance records, payment status and other information necessary to manage your account.
Payments may be handled through Clubfit, another third-party payment provider or arrangements managed directly by The Local Gym Woombye, depending on the payment method used.
Clubfit and other relevant providers may handle personal information in accordance with their own privacy policies, terms and security arrangements. We encourage members to review the relevant provider’s privacy information when using its services.
The Local Gym Woombye takes reasonable steps, where applicable, to protect personal information under our control and to ensure that information shared with service providers is limited to what is reasonably necessary for the relevant purpose.
If you provide emergency contact details, we use them where reasonably necessary to contact your nominated person in the event of an emergency, injury or significant safety incident.
We may maintain records of injuries, accidents, incidents, complaints and related actions where necessary for safety management, insurance, legal compliance or the protection of our legitimate interests.
We will limit the collection, access, use and disclosure of this information to relevant purposes and as otherwise permitted or required by law.
Please ensure you are authorised to provide another person’s contact details to us.
CCTV is used at our premises for legitimate security, safety, property protection and incident investigation purposes.
Footage may be reviewed by authorised personnel when reasonably necessary to investigate an incident, respond to a complaint, protect people or property, or comply with legal obligations.
We may disclose footage to police, emergency services, insurers, legal advisers or other appropriate parties where reasonably necessary for these purposes or where permitted or required by law.
Access to recorded footage is restricted according to our operational needs. We retain footage only for as long as reasonably necessary for its purpose, subject to any relevant incident, insurance, legal or other recordkeeping requirements.
CCTV footage is not intended for unrelated purposes.
Our website may use cookies and similar technologies to support website functionality, security and performance.
Cookies may be used to:
We use Google Analytics to help understand website usage and improve our website and services. Google Analytics may collect technical and interaction information through cookies or similar technologies, depending on the configuration of the service.
Information collected through analytics may be processed by Google in accordance with its applicable terms and privacy practices.
You can manage or disable cookies through your browser settings. Some website functions may not work as intended if certain cookies are disabled.
Our website may contain links to third-party websites or embedded content, such as videos or other external resources. Those third parties may collect information about your interaction with their content in accordance with their own privacy policies.
We encourage you to review the privacy policies of external services you choose to use.
We do not sell personal information as part of our ordinary business operations.
Where reasonably necessary for the purposes described in this policy, we may disclose relevant personal information to:
We aim to limit disclosures to information reasonably necessary for the relevant purpose. Where applicable, we take reasonable steps to ensure third-party providers handle information appropriately.
Clubfit Membership Platform
The Local Gym Woombye uses the Clubfit membership platform, operated by Clubfit Software Pty Ltd, to support membership administration and related services.
Members may access the platform at https://myaccount.clubfit.net.au/.
Depending on the functions used, personal information may be collected directly through the Clubfit platform or shared between Clubfit and The Local Gym Woombye to facilitate membership administration, bookings, attendance, payments and related services.
Clubfit Software Pty Ltd publishes its own Privacy Policy at https://www.clubfitsoftware.com.au/. That policy describes Clubfit’s information-handling practices.
The Local Gym Woombye remains responsible for handling personal information in accordance with its own applicable legal obligations. Information held by Clubfit may also be subject to Clubfit’s privacy practices and contractual arrangements.
Where necessary, we may contact Clubfit or another relevant service provider to assist with a request concerning information held through the membership platform.
Some third-party technology, hosting, analytics, payment or membership providers may store or process information outside Australia.
Where applicable, we will take the steps required by Australian privacy law in relation to overseas disclosures.
We take reasonable steps appropriate to the nature of the information we hold to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the information and system, safeguards may include access restrictions, password protection, appropriate technical security measures and the use of service providers with suitable security arrangements.
No method of electronic storage or transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including membership administration, payment processing, safety, insurance, legal compliance and recordkeeping.
Retention periods vary depending on the type of information, the reason it is held and any applicable legal requirements. When personal information is no longer required and we are not required or authorised to retain it, we will take reasonable steps to destroy or de-identify it.
If we become aware of a suspected data breach, we will assess and respond to it appropriately.
Where applicable, we will comply with the Notifiable Data Breaches scheme and other relevant legal obligations, including notification to affected individuals and the Office of the Australian Information Commissioner where required.
You may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or out-of-date information be corrected.
We will consider and respond to requests in accordance with applicable privacy laws.
In some circumstances, access may be refused or information may need to be retained for legal, insurance, security or recordkeeping purposes. If we cannot provide access or make a requested correction, we will explain the reasons where required by law.
To protect your privacy, we may need to verify your identity before responding to a request.
If you have a concern about how we collect, use, store or disclose your personal information, please contact us using the details below.
Please provide enough information for us to understand the concern and investigate it. We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), depending on the applicable law and circumstances.
Website: https://www.oaic.gov.au/
We use your contact details to communicate with you about services you have requested or use, including membership administration, bookings, payments, class changes, safety matters and other relevant service updates.
We do not currently use this policy to authorise unrelated promotional email or SMS marketing. If we introduce marketing communications in the future, we will handle them in accordance with applicable law, including any required consent and unsubscribe requirements.
Where we provide services to a person under 18, we will handle their personal information in accordance with applicable law and our relevant membership, consent and safety procedures.
Where appropriate or required, we may need to communicate with a parent or legal guardian and obtain relevant consent before collecting or using information.
Our website may link to external websites or services that we do not operate.
We are not responsible for the privacy practices of those external providers. If you follow a link to another website or use an external booking, payment or membership service, that provider’s privacy policy and terms may apply to the information you provide directly to it.
We encourage you to read those policies before submitting personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, systems, information-handling practices or legal obligations.
The updated version will be published on our website with a revised “Last updated” date.
We encourage you to review this page periodically.
If you have a question about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
The Local Gym Woombye (TLGW)
Website: https://thelocalgym.com.au
Email: info@thelocalgym.com.au
Phone: 0422 204 562
Address: 5/25 Blackall Street, Woombye QLD 4559, Australia
We will handle privacy enquiries in accordance with applicable law.